This Privacy Policy explains how LuckyOnes Casino Canada ("we", "us", "our") collects, uses, and protects your personal information when you visit the Site or create an account with us. By using the Site, you agree to the practices described below.
1. Information We Collect
We may collect the following categories of information:
- Identity information — name, date of birth, address, and government-issued ID used for age and identity verification.
- Contact information — email address and phone number.
- Financial information — payment method details and transaction history, needed to process deposits and withdrawals.
- Technical information — IP address, device and browser type, and pages visited, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use your information to create and manage your account, verify your identity, process deposits and withdrawals, prevent fraud and money laundering, provide customer support, comply with legal and regulatory obligations, and — where you have opted in — send you information about promotions and offers.
3. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Site is used. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.
4. Sharing of Information
We do not sell your personal information. We may share it with payment providers and banks to process transactions, identity-verification providers to confirm your age and identity, regulators and law-enforcement authorities where required by law, and IT and support service providers who help us operate the Site, all under appropriate confidentiality obligations.
5. Data Security
We use industry-standard security measures, including encryption of sensitive data in transit, to protect your information from unauthorised access, loss, or misuse. Access to personal data within our organisation is restricted to staff who need it to perform their role.
6. Data Retention
We retain your personal information for as long as your account is active and for a reasonable period afterwards, as required to meet our legal, regulatory, and accounting obligations, or to resolve disputes.
7. Your Rights
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request that inaccurate information be corrected, request deletion of your data where we are not required to keep it, and opt out of marketing communications at any time. To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
LuckyOnes Casino Canada is intended for adults only. We do not knowingly collect personal information from anyone under the legal gambling age. If we become aware that we have done so, the account and associated data will be closed and removed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where the changes are significant, we will take reasonable steps to notify you.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please visit our Support page or email us at [email protected].