These Terms and Conditions ("Terms") govern your access to and use of LuckyOnes Casino Canada (the "Site", "we", "us", "our"). By creating an account or using the Site in any way, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Eligibility
You must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher, to register an account or play at LuckyOnes Casino. It is your responsibility to ensure that online gambling is legal where you live before you register. We reserve the right to request proof of age and identity at any time and to suspend an account until this is provided.
2. Account Registration
Each player may hold only one account. When registering you must provide accurate, current, and complete information, including your legal name, date of birth, and contact details. You are responsible for keeping your login credentials confidential and for all activity carried out under your account. Duplicate accounts, accounts registered with false information, or accounts used to circumvent bonus rules may be suspended or closed, and any related winnings may be forfeited.
3. Verification (KYC)
In line with standard industry and regulatory practice, we may ask you to verify your identity, address, payment method, or source of funds before processing withdrawals or at any other point during your relationship with us. Delays in providing requested documents may delay withdrawals.
4. Bonuses and Promotions
Welcome bonuses, free spins, and other promotions are subject to their own specific terms, including wagering requirements, maximum bet limits, game contribution rates, and expiry dates, which are made available at the time the offer is presented. We reserve the right to refuse, withdraw, or amend any bonus, and to void bonus winnings, where we reasonably suspect abuse or a breach of these Terms.
5. Deposits and Withdrawals
Deposits and withdrawals may be made using the payment methods listed on the Site. Processing times vary by method and may be subject to minimum and maximum limits, and to identity and payment verification checks. We do not charge fees for standard transactions, although your bank or payment provider may apply its own charges.
6. Responsible Gambling
We are committed to responsible gambling. Tools such as deposit limits, time-outs, and self-exclusion are available on request. If you feel that your gambling is becoming a problem, please contact our support team for assistance, or reach out to your local problem gambling organisation.
7. Intellectual Property
All content on the Site, including logos, graphics, game titles, and text, is owned by or licensed to LuckyOnes Casino Canada and is protected by copyright and trademark law. You may not copy, reproduce, or distribute any part of the Site without our prior written consent.
8. Limitation of Liability
The Site is provided on an "as is" basis. While we take reasonable steps to keep the Site secure and available, we do not guarantee uninterrupted or error-free access. To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the Site.
9. Suspension and Termination
We may suspend or close an account, at our discretion, where we reasonably believe these Terms have been breached, where an account is linked to fraud or money laundering, or where we are required to do so by a regulator or payment partner.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. The updated Terms will be posted on this page, and continued use of the Site after an update constitutes acceptance of the revised Terms.
11. Contact Us
If you have any questions about these Terms, please visit our Support page or email us at [email protected].